Technical Support

Welcome to Novosoft Remote Backup Service Technical Support. We will provide you with all possible assistance, should you have any problems/questions/suggestions concerning our software. Please, be as complete as possible in your request. The better you describe the problem, the sooner we will get back to you with the solution.

Our technical support is available from 9:00 A.M. to 7:00 P.M. (we are at GMT+6, EST +11), Monday through Friday.

Technical Support Contact Info:

For registered users:

- Free technical support by email.
- Response time - 1 business day.

registered@remotedatabackup.net

For unregistered users:

- Limited technical support by email.
- Response time - 2 business days.

support@remotedatabackup.net

To make sure our support response letter isn't eaten up by spam filters, don't forget to add registered@remotedatabackup.net or support@remotedatabackup.net to your email address book.

You can use the form below to send us a quick message, if you want to. You can also try contacting us via instant messengers or phone to receive instant response (we are at GMT+6, EST +11):

	486-152-064
	support@novosoft.net
	Tel: +1 (707) 703-1315 +7 (3833) 303 469

Feedback Form

Please answer some more questions for us to be able to help you sooner.

We suggest you fill in a detailed form for our support specialists to help faster.

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Remote Backup Articles

Step-by-step Online Backup

1. Register for Online Backup trial. The process is very quick and simple.

Sign up

2. Download and install Handy Backup software for automatic online backup.

Download Backup Software

3. Run Handy Backup and select Online Backup Service as your backup destination. Specify the user name and password assigned to you after signing up.

Remote Backup Setup

We are happy to offer you flexible storage plans. You may choose a backup plan for 1 month or more.